Driver Agreement

Introduction & Parties

This Driver Agreement ("Agreement") is between you ("Partner Driver") and QuickLyft Ghana Ltd. ("QuickLyft", "we", "us"). It governs your use of the QuickLyft platform to offer seats on your personal commute trips.

This Agreement supplements the QuickLyft Terms of Service and Privacy Policy, which also apply to you. In the event of any conflict, this Agreement takes precedence for driver-specific matters.

Independent Contractor Status & Tax

You are an independent contractor

You operate as an independent contractor, not an employee, agent, partner, or franchisee of QuickLyft. Nothing in this Agreement creates an employment relationship between you and QuickLyft.

As an independent contractor, you are not entitled to:

• PAYE income tax deduction at source by QuickLyft
• Social Security and National Insurance Trust (SSNIT) contributions from QuickLyft
• Annual leave, sick leave, parental leave, or any other paid leave
• Notice pay or severance pay on termination of this Agreement
• Workers' compensation, group health cover, or any QuickLyft-funded benefit

You are free to work for any other platform or to operate independently outside QuickLyft, subject only to the conduct rules in this Agreement.

You set your own hours and workload

You decide when to drive, how many trips to post, which days to operate, and whether to accept or decline any specific booking (subject to the fair-use limits in section 9).

Tax & GRA obligations

You are solely responsible for declaring and paying any income tax, VAT, or other tax due on your QuickLyft earnings to the Ghana Revenue Authority (GRA). QuickLyft does not withhold or remit tax on your behalf, but will provide annual earnings statements on request.

If your QuickLyft activity meets any threshold for VAT registration or any other registration with the GRA, complying with that registration is your responsibility.

Driver Requirements & Background Check

To become a Partner Driver, you must:

• Hold a valid Ghana driving licence (not expired) appropriate to your vehicle class
• Possess a valid Ghana National Identification Card (Ghana Card)
• Own, or have written permission from the registered owner to operate, a personal vehicle that passes QuickLyft's inspection
• Own or have regular access to a smartphone capable of running the QuickLyft app
• Be at least 21 years of age
• Have a valid Mobile Money account (MTN MoMo, Telecel Cash, or AT Money) for receiving payouts

You do not need a commercial driving licence to drive on QuickLyft. You are driving your personal vehicle on your own daily commute.

Background check & verification scope

Before activation we verify:

• Identity, against your Ghana Card
• Driving licence validity and expiry
• Vehicle ownership or authorisation, vehicle registration, road licence, roadworthiness certificate and insurance
• Self-declared driving history (any disqualification, serious traffic offence or conviction in the last 5 years)

We may at any time during your time as a Partner Driver re-verify any of the above. Misrepresentation in any check is grounds for immediate termination and may be reported to law-enforcement authorities.

Health & fitness to drive

You confirm that you are medically fit to drive a passenger vehicle. You must not operate a QuickLyft trip while under the influence of alcohol, illicit drugs, or any prescription medication that impairs driving. If your fitness changes (e.g. a medical condition affecting eyesight, reaction time or alertness), you must pause your driver account and notify hello@quicklyft.app.

Vehicle Standards & Inspection

All vehicles must pass a 100-point physical inspection before the first trip. Inspections are carried out by QuickLyft-appointed agents or at approved inspection centres in Accra and Kumasi.

Inspection categories

• Exterior condition (body, glass, mirrors, lights)
• Interior condition (cleanliness, seating, seatbelts)
• Safety systems (brakes, tyres, horn, indicators)
• Engine and mechanical condition
• Documentation (road licence, insurance, roadworthiness)

Inspection cost & re-inspection

The first inspection is provided free during the founding period. Annual re-inspection and any re-inspection requested by you (for example, to upgrade tier) is paid by you at QuickLyft's published rate, currently [INSERT FEE BEFORE LAUNCH]. A re-inspection following a failed initial inspection is also at your cost.

Re-inspection is required annually, or immediately after any reported accident or safety concern.

If your vehicle fails inspection, QuickLyft will provide a written report detailing the required improvements. You may re-apply once the issues are resolved.

Changing vehicles

If you change the vehicle you operate on QuickLyft, you must notify support, submit the new vehicle's documentation, and pass a fresh inspection on the new vehicle before its first trip. Operating a non-inspected vehicle on a posted trip is grounds for immediate suspension.

Multiple drivers per vehicle

One vehicle may be used by more than one Partner Driver (for example, a husband and wife sharing a vehicle), provided each driver passes their own background check, holds their own driver account, and the vehicle owner consents in writing. Each driver remains individually responsible for trips they operate. Account or login sharing between drivers is not permitted.

Insurance

You must hold and maintain at all times a valid third-party motor insurance policy on the vehicle you operate, as required by the Motor Vehicles (Third Party Insurance) Act, 1958 (Act 42).

You are encouraged (but not required by us) to maintain a comprehensive policy and to inform your insurer that you carry passengers on a scheduled commute platform. Any failure to disclose this to your insurer is your responsibility.

You must not operate trips with expired insurance. We may verify your insurance certificate at any time and suspend your account if it has lapsed.

Tier Assignment

Your inspection score determines your vehicle tier, which sets your eligible fare range per seat:

Improving your vehicle — fixing dents, deep-cleaning the interior, replacing worn tyres — can raise your inspection score and move you to a higher tier. Re-inspection can be requested at any time (re-inspection cost rules in section 4).

Commission Structure

Example breakdown on a GH₵15 fare:

If you carry 3 passengers on the same trip, you earn GH₵39.60 for that single commute — fuel already burning.

Founding Driver Offer

Drivers who complete registration on or before June 1, 2026 are eligible for the Founding Driver Offer: zero platform commission for the first 30 days of active operation.

During the zero-commission period, you receive 100% of every fare. After 30 days, the standard 12% platform fee applies.

This offer is:

• Available to the initial cohort of registered drivers only
• Non-transferable
• Subject to successful vehicle inspection and Ghana Card verification
• Limited — once the founding cohort is full, the offer closes

Trip Rules & Recurring Schedules

Zero detours — this is absolute. You must follow your posted route exactly. Passengers walk to a designated stop on your natural commute path. You do not go to passengers; passengers come to you.

Scheduling. You set your own departure time, days of operation, and number of available seats. Once a rider books, that seat is confirmed. Do not cancel confirmed trips without good cause.

Passenger selection. Before accepting a booking, you can view the rider's verified profile and rating. You may decline bookings at your discretion, subject to fair-use limits (excessive declines may trigger review). Declines must not be based on a protected characteristic — see section 10.

In-trip conduct. Maintain a clean, safe, and professional environment. No smoking. No loud music without passenger consent. No mobile phone use while driving.

On-time departure. Depart within 5 minutes of the posted departure time (the "5-Minute Rule"). Waiting beyond this risks disrupting your own schedule and is unfair to riders who arrived on time.

Recurring schedules (rider subscriptions)

If you publish a recurring schedule that riders can subscribe to (2-week or monthly cycle), you commit to operating those trips for the cycle's duration. Rider-side rules are in Terms of Service section 4.

• You may end a recurring schedule with 7 days' written notice in-app; affected riders receive a prorated refund.
• You may pause individual days from the schedule using the standard cancellation rules in section 11.
• Subscriptions do not waive any of your obligations under this Agreement.

Dashcams & in-vehicle recording

You may install a dashcam in your vehicle, provided that:

• You disclose its presence with a clearly visible notice inside the vehicle.
• Recording is limited to footage of the vehicle's exterior and interior during trips, not private conversations.
• Recordings are stored securely, kept no longer than 30 days unless retained for an active safety investigation, and not shared publicly.
• You comply with the Privacy Policy and Ghana's Data Protection Act, 2012 (Act 843) when handling any footage that includes a rider.

Anti-discrimination & Women-Only Mode

You must not refuse, cancel or otherwise treat any rider differently on the basis of ethnicity, religion, gender, disability, age, sexual orientation, political affiliation, or any other protected characteristic. Discrimination of any kind is grounds for immediate and permanent termination of this Agreement.

You must reasonably accommodate riders with disabilities, including assistance animals where their handler has a recognised need.

Women-Only Mode (women drivers only)

Drivers who self-identify as women may opt in to provide Women-Only trips, restricted to women riders who have opted in. This is a voluntary feature offered to address rider safety concerns and is the only gender-restricted feature on the Platform. Opting in or out is reversible at any time. Misrepresenting your gender to access Women-Only Mode is a serious breach and grounds for permanent termination.

No-Show Policy

Passenger no-show: If a booked rider does not arrive at the stop within 5 minutes of departure (the 5-Minute Rule), the seat is forfeited. The full rider fare is transferred to you. You depart on schedule.

Driver no-show: If you fail to operate a posted trip without cancelling in advance, the following applies:

• All booked riders receive a full refund plus a GH₵5 ride credit
• A penalty strike is added to your account
• Three strikes within 60 days may result in suspension

If you cannot operate a trip (e.g. vehicle breakdown, emergency), cancel through the app as early as possible. Early cancellations (2+ hours before departure) do not count as a strike.

Payout Terms

Your earnings (88% of each fare, or 100% during your founding 30-day period) are released to your registered MoMo account on the same day the trip is completed and confirmed by the rider — typically within minutes.

If a rider does not confirm arrival, the trip is automatically marked complete 30 minutes after the scheduled arrival time, and your payout is released.

Payouts are processed via Mobile Money. Supported providers in Ghana are MTN MoMo, Telecel Cash, and AT Money. Ensure your registered MoMo number is accurate and active at all times.

QuickLyft does not hold payouts. If a payout fails due to an incorrect MoMo number, it will be retried once. After a second failure, contact hello@quicklyft.app to resolve.

Ratings & Account Standing

Riders rate drivers after every trip (1–5 stars). Your average rating is visible to riders before they book.

Rating thresholds:

• 4.0 and above: Good standing — no restrictions
• 3.5–3.9: Warning issued — QuickLyft will contact you to discuss improvement
• Below 3.5: Account suspended pending a review call with QuickLyft
• Below 3.0 after review: Account permanently suspended

Ratings below 3.5 triggered by a specific incident (e.g. verified passenger misconduct) will be reviewed in context and may be removed from your average if deemed unfair.

Confidentiality & Data Protection

While operating on the Platform you handle personal data about riders — their names, photos, phone numbers, pickup and drop-off stops and travel patterns. You must:

• Use rider personal data only for the purpose of completing the trip you are operating.
• Not contact riders outside the QuickLyft app for any non-trip purpose without their explicit consent.
• Not share, publish, or disclose rider personal data to any third party.
• Not retain rider data after a trip is complete, except as automatically retained inside the app.
• Comply with Ghana's Data Protection Act, 2012 (Act 843) when handling any rider personal data.

For the purposes of Act 843, QuickLyft is the data controller and you act as a data processor on QuickLyft's instructions in respect of rider data you receive through the Platform.

Trade secrets — including QuickLyft's pricing logic, matching algorithm, founding-cohort data, and any non-public business information you become aware of — are confidential and must not be disclosed to third parties.

Breach of this section is grounds for immediate termination and may give rise to civil and criminal liability under Ghanaian law.

Termination

You may terminate your participation as a Partner Driver at any time by giving 7 days' written notice via email to hello@quicklyft.app. Pending earnings will be paid out in the normal cycle.

QuickLyft may terminate your account with 7 days' notice for any reason, or immediately (without notice) in any of the following cases:

• Fraud, misrepresentation, or falsification of documents
• Deliberate detour or route deviation
• Physical assault, harassment, or endangerment of a passenger
• Discrimination against a rider on the basis of a protected characteristic
• Three or more no-show strikes in 60 days without justification
• Persistent failure to maintain vehicle standards or insurance
• Breach of the confidentiality and data-protection obligations in section 14

Upon termination, all pending earnings for completed trips will be paid out. Earnings from disputed trips are held pending resolution.

Governing Law & Dispute Resolution

This Agreement is governed by the laws of the Republic of Ghana.

Step 1 — talk to us

If you have a dispute, please contact hello@quicklyft.app first. We aim to resolve most issues within 14 days.

Step 2 — mediation or arbitration

If the dispute is not resolved, the parties agree to attempt mediation or arbitration under the Alternative Dispute Resolution Act, 2010 (Act 798) before commencing court proceedings, unless the matter requires urgent injunctive relief.

Step 3 — courts of Ghana

Any dispute that remains unresolved shall be subject to the exclusive jurisdiction of the courts of Accra, Ghana.

Contact

Questions about this Agreement? Reach the driver support team:

hello@quicklyft.app — we reply within 24 hours.

Driver WhatsApp support: Join the Driver Community (Mon–Fri, 7AM–8PM).

Or visit our Contact page for all enquiry channels.