Got
Questions?

You can book up to 7 days in advance. Subscribers with active plans have their recurring trips auto-booked.

Same-day bookings close 30 minutes before the listed departure time. We recommend booking the night before to guarantee your preferred seat on popular routes.

QuickLyft uses designated stops — fixed, recognisable locations along each route (junctions, landmarks, market entrances). You walk to the stop. The driver does not deviate to pick you up at your gate.

When you book, you select the stop nearest to you from the route's stop list. You'll see the stop on a map in the app, and the driver's ETA updates live as they approach.

This model is what makes QuickLyft reliable — drivers aren't making detours, which means departure times are predictable.

QuickLyft offers three tiers:

• Basic — Saloon or estate cars up to 10 years old. AC required. Typical commute fare GH₵10–14.
• Comfort — Newer saloons, SUVs under 7 years old. Higher interior standards. Typical commute fare GH₵12–17.
• Premium — SUVs or crossovers under 5 years old. Leather seats, quiet cabin, professional driver conduct. Typical commute fare GH₵14–21.

Intercity routes are Comfort and Premium only.

Cancellation policy:

• More than 2 hours before departure: full refund
• 1–2 hours before departure: 50% refund
• Under 1 hour before departure: no refund

Rescheduling is treated as a cancellation of the original booking and a new booking. No rescheduling fee if done more than 2 hours in advance.

If the driver cancels, you receive a full refund plus a GH₵5 ride credit automatically.

Three plans for regular commuters:

• Pay-as-you-go: Book and pay per trip. No commitment. Standard pricing.
• 2-Week Commuter: 10 trips billed every 2 weeks. 12% discount vs pay-as-you-go. Trips auto-booked.
• Monthly: 22 trips (Mon–Fri) billed monthly. 20% discount. Priority seat on your route.

Unused trips in a subscription period do not roll over. Subscriptions can be paused once per month for up to 5 days (travel, leave, etc.).

If your driver does not show at the designated stop within 5 minutes of the confirmed departure time, the trip is classified as a driver no-show.

Automatic actions:

• Full fare refund within 2 hours
• GH₵5 ride credit added to your account
• Driver's account flagged — repeat no-shows lead to suspension

In the app, tap "Driver hasn't arrived" to trigger the process and get assistance finding alternative transport.

Yes. Each seat is booked separately — you and your friend both book the same route and time. The driver's vehicle typically has 2–4 available seats per trip.

A "group booking" feature — where you book and pay for multiple seats at once — is planned for Q3 2026.

After every trip, the app prompts you to rate your driver (1–5 stars) and optionally leave a comment. This takes under 10 seconds.

Ratings are anonymous to the driver. Drivers below 4.5 stars enter a review process. Drivers below 4.0 after 50 trips are suspended.

You can also report specific issues (late arrival, route deviation, inappropriate conduct) separately from the star rating.

Earnings depend on your route, vehicle tier, and number of trips per week. A realistic example on the Madina → 37 Military route:

• Fare per seat: GH₵18 (Comfort tier)
• 3 passengers × GH₵18 = GH₵54 gross per trip
• Your 88% = GH₵47.52 per trip
• 2 trips/day (AM + PM return): GH₵95.04/day
• 22 working days: GH₵2,091+/month

This is on top of your regular commute — you're already making the journey. Every additional seat is pure income on a trip you'd make anyway.

Drivers who complete onboarding before launch day (June 1, 2026) receive:

• Zero commission for 30 days — keep 100% of every fare for your first month
• Priority route assignment on launch routes
• Founding Driver badge on your profile (visible to riders)
• QuickLyft window sticker and driver welcome kit

After the founding period, the standard split is 88% to you, 12% to QuickLyft — Ghana's highest driver commission.

Apply for founding driver status →

Our 100-point inspection covers five categories: Electrical & Lighting (18 checks), Tyres & Brakes (22 checks), Interior & Climate (20 checks), Engine & Drivetrain (24 checks), and Safety Equipment (16 checks).

Inspections are conducted by QuickLyft-certified mechanics. Vehicles that pass receive a QLC (QuickLyft Certified) sticker. Annual re-certification is required.

Common fail points: worn tyres, missing fire extinguisher, non-functional AC, brake issues. We give you a detailed report so you can fix any gaps before resubmitting.

Full details: Safety page → 100-Point Inspection

Your earnings are released to your QuickLyft wallet when each trip is GPS-confirmed as complete. From your wallet, you can:

• Withdraw to MTN MoMo or Telecel Cash (timing depends on mobile money provider limits and uptime; most payouts complete quickly)
• Withdraw to a Ghanaian bank account (1–2 business days)

A weekly earnings summary with trip breakdown is sent to your phone every Monday. No hidden deductions — you see exactly what each trip earned and what was withdrawn.

Yes. During onboarding you tell us your commute route and schedule. QuickLyft will match you to the closest available route — or, if there's enough demand, create a route around your corridor.

You cannot drive arbitrary routes outside the QuickLyft network — routes must be approved to ensure designated stops exist and riders have been matched.

You can operate multiple routes if your schedule allows (e.g. a morning AM route and an afternoon PM route on different corridors).

We understand that emergencies happen. You can cancel up to 2 hours before departure with no penalty — riders are notified and refunded.

Cancelling with less than 2 hours notice triggers a driver penalty point. Three penalty points in a 30-day period results in a temporary suspension and review.

Emergency cancellations (illness, accident) can be appealed to the driver support team within 24 hours — legitimate emergencies are handled case by case.

This is your responsibility to verify with your insurer before driving on QuickLyft. Many standard private car policies in Ghana do not cover commercial use (carrying paying passengers).

We are negotiating a group rider insurance add-on with a Ghanaian insurer — expected to be available at launch. When available, it will be an optional add-on for drivers, giving you and your passengers third-party liability cover during QuickLyft trips.

Update on this will be shared during driver onboarding. We will not onboard drivers without being transparent about the insurance status - you will know exactly what coverage applies before your first trip.

After every trip, riders rate their driver 1–5 stars. Your overall rating is a rolling average of your last 50 ratings.

• 4.7+ — Excellent. Priority placement in search results.
• 4.5–4.69 — Good standing. No restrictions.
• 4.0–4.49 — Review triggered. Support team reaches out.
• Below 4.0 after 50 trips — Account suspended pending investigation.

You can see your full trip-by-trip rating history in the app. Ratings from verified abusive riders can be disputed and removed from your average.

The SOS button is always visible during an active trip. Press and hold for 2 seconds to activate (no confirmation dialog — in an emergency, you shouldn't need to navigate menus).

Activating SOS immediately:

• Sends your live GPS location + driver name and plate to up to 3 pre-set emergency contacts via SMS (no app needed on their end)
• Notifies the QuickLyft safety team
• Flags the driver's account
• Triggers a call from our safety team within 90 seconds

Full automatic fare refund is issued for any trip involving an SOS alert.

QuickLyft's GPS system monitors the driver's route in real time against the booked route. If the driver deviates by more than 500 metres from the approved corridor:

• The system flags the deviation automatically
• You receive an in-app alert
• Your emergency contact is notified (if trip sharing is active)
• QuickLyft's safety team is alerted

Confirmed route deviations result in an automatic full refund and a driver conduct review.

Yes. At any point during a trip, tap "Share My Ride" to send a live tracking link via WhatsApp or SMS. The recipient sees your live position on a map, your driver's name and plate number, and your estimated arrival time — without needing the QuickLyft app.

For Women-Only bookings, trip sharing is automatically activated and sent to your first emergency contact at the start of every trip.

Our safety team aims to complete an initial review of every report within 24 hours on business days. Serious incidents are prioritised for faster triage where contact details and duty coverage allow.

The process:

• Driver account suspended pending investigation
• Trip GPS data pulled and reviewed
• Driver contacted for their account
• If substantiated: permanent ban, DVLA notification, and police referral where applicable

You'll receive a written update on the outcome within 5 business days. All reports are confidential — your identity is not shared with the driver.

Every QuickLyft vehicle completes a 100-point physical inspection before approval and annually thereafter. Categories include:

• Electrical & Lighting (18 points)
• Tyres & Brakes (22 points)
• Interior & Climate — including AC and all seat belts (20 points)
• Engine & Drivetrain (24 points)
• Safety Equipment — fire extinguisher, first aid kit, warning triangle (16 points)

Vehicles that pass display a QuickLyft Certified (QLC) sticker. You can verify a driver's QLC status in their profile before every trip.

See the full checklist →

At launch, QuickLyft accepts all three Ghana mobile-money providers:

• MTN Mobile Money (MoMo)
• Telecel Cash
• AT Money
• QuickLyft credit (from refunds, promotions, or pre-loaded wallet)

Debit/credit card payments are planned for Q3 2026. Cash is not accepted — all fares must be pre-paid through the app.

When you pay for a trip, your fare is held in a secure escrow account — not released to the driver until GPS confirms your arrival at the destination.

• Trip complete: 88% released to driver, 12% to QuickLyft
• Driver no-show: 100% returned to you within 2 hours
• You cancel (2+ hrs before): 100% refund
• You cancel (1–2 hrs before): 50% refund
• You cancel (under 1 hr) or no-show: No refund — fare forfeited to the driver

The driver cannot access your payment until the trip is confirmed complete. This protects you from paying for a trip that didn't happen.

Most refunds are processed automatically — for driver no-shows, SOS activations, and route deviations, you don't need to request anything. The refund triggers within minutes.

For cancellation refunds within policy: cancel in the app, and the refund is processed within 2 hours back to your original MoMo or QuickLyft wallet.

For disputed refunds (e.g. you believe you're entitled to a refund the system didn't auto-trigger): submit a dispute in-app within 48 hours of the trip. Our team reviews within 2 business days.

QuickLyft is not trying to replace trotro pricing. Trotro is a different category with different trade-offs.

Against on-demand apps such as Bolt, Uber, Yango, or Shaxi, QuickLyft is usually more predictable for repeat routes because you book ahead on fixed corridors and avoid peak-time surge behavior.

The right comparison is reliability and total commute certainty: confirmed seat, route consistency, and escrow-protected payment before you leave home.

No. The fare you see at booking is the total amount you pay. There are no booking fees, no service charges, no tipping prompts, and no dynamic pricing.

Subscription plans include a small monthly admin fee (baked into the listed subscription price — you see the final number, not fare × trips + fee).

MoMo transaction fees (charged by MTN/Telecel, not QuickLyft) may apply depending on your mobile money plan — typically GH₵0.00–0.50 per transaction.